Nuzl ("Nuzl", "we", "our", or "us") is committed to protecting the privacy and security of the information processed through our services. This Privacy Policy explains how information is collected, used, stored, and protected when using the Nuzl platform.
1. Introduction
This Privacy Policy applies to:
- The Nuzl Website
- The Nuzl Hotel Portal
- The Nuzl Staff App
- The Nuzl Guest App
By accessing or using any of our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Process
The type of information processed depends on which Nuzl service is being used.
2.1 Nuzl Website
The Nuzl website is provided for informational purposes only.
Visitors may browse the website without creating an account or providing personal information. The website does not collect personal information from visitors.
To maintain the security, stability, and performance of the website, limited technical information such as server logs, browser type, device information, IP address, and access timestamps may be processed automatically.
2.2 Hotel Portal
The Hotel Portal is used by authorized hotel administrators and managers to manage hotel operations. Information processed may include:
- Full name
- Email address
- Phone number (where applicable)
- Job title or role
- Hotel information
- Login credentials
- Login history
- Device information
- IP address
- Activity logs generated while using the platform
This information is processed to:
- Authenticate users
- Manage hotel operations
- Maintain platform security
- Provide customer support
- Improve platform performance
- Comply with applicable legal obligations
2.3 Staff App
The Staff App is used by authorized hotel staff to manage assigned duties, orders, requests, and daily operations. Information processed may include:
- Staff name
- Email address
- Phone number (where applicable)
- Job title or role
- Assigned rooms, duties, tasks, and orders
- Activity history
- Device information
- IP address
- Completion records
- Photos captured or uploaded as evidence when completing assigned operations
The Staff App may request access to:
- Camera — to capture photos required for completing assigned operations.
- Photo Library — to upload existing photos when required.
- Push Notifications — to receive assignments, reminders, task updates, and operational notifications.
These permissions are used solely to support hotel operations and improve service efficiency.
2.4 Guest App
The Guest App enables hotel guests to access hotel services by scanning a QR code provided by the hotel.
Guests are not required to create an account or provide personal information such as:
- Name
- Email address
- Phone number
Instead, the Guest App processes only the operational information necessary to provide hotel services, including:
- Room number
- Hotel identifier
- Orders
- Service requests
- Selected items and add-ons
- Order notes
- Preferred language
- Selected payment method (currently cash)
- Technical information required for the operation and security of the application
The Guest App may use push notifications to provide updates regarding submitted orders or service requests, where applicable.
3. How We Use Information
The information processed through Nuzl is used to:
- Provide and operate the Nuzl platform
- Process hotel orders and service requests
- Manage hotel staff assignments and daily operations
- Authenticate authorized users
- Improve platform functionality and user experience
- Maintain platform security
- Monitor system performance
- Provide customer support
- Detect and prevent unauthorized or fraudulent activities
- Comply with applicable legal obligations
4. Information Sharing
Nuzl does not sell personal information.
Information may be shared only when necessary with:
- The hotel operating the Nuzl platform
- Service providers supporting the operation of the platform
- Government authorities or regulatory bodies when required by applicable law
- Other parties where disclosure is necessary to protect the rights, security, or integrity of Nuzl or its users
All third parties receiving information are expected to protect it appropriately and use it only for the purposes for which it was shared.
5. Data Security
Nuzl implements appropriate technical and organizational measures to protect information against unauthorized access, disclosure, alteration, misuse, or loss.
Although we strive to protect all information processed through our platform, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.
6. Data Retention
Information is retained only for as long as necessary to:
- Provide the Nuzl services
- Support hotel operations
- Comply with applicable legal obligations
- Resolve disputes
- Enforce our agreements
- Maintain appropriate business records
When information is no longer required, it will be securely deleted or anonymized where appropriate.
7. User Rights
Where permitted by applicable law, users may have the right to:
- Request access to their information
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Request restriction of certain processing activities
- Object to certain processing activities where applicable
Requests may be submitted using the contact information provided by Nuzl.
8. Third-Party Services
Nuzl may use trusted third-party service providers to support the operation, security, hosting, maintenance, or improvement of the platform.
These providers process information only as necessary to perform services on behalf of Nuzl and are expected to maintain appropriate security and confidentiality standards.
9. Children's Privacy
The Nuzl platform is designed for use by hotels, hotel staff, and hotel guests. It is not intended for direct use by children, and Nuzl does not knowingly collect personal information directly from children.
10. Changes to this Privacy Policy
Nuzl may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The updated version will become effective upon publication, and the "Effective Date" will be revised accordingly.
11. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
12. Contact Us
If you have any questions regarding this Privacy Policy or the way information is processed, please contact us:
- Nuzl
- Email: Info@nuzl.co
- Website: nuzl.co